Pay your rates

Quarterly instalment payment deadlines

1st instalment: 30 September 2026
2nd instalment: 30 November 2026
3rd instalment: 28 February 2027
4th instalment: 31 May 2027

There are changes to the options available to you when paying your rates, encouraging payment in instalments rather than one large lump sum.  By paying rates in four equal instalments, it will mean smaller more manageable payments throughout the year, in line with the way most utility bills are now paid. 

If you are used to the previous option of paying your rates in full by February each year, these changes mean you can either:

  • Change to four smaller instalments in line with the dates on this page.
  • Pay in full, or the balance of your account, by the dates on this page.

To help residents who may have difficulties adjusting to these changes we have a range of transitional support measures in place to make it easier. To find out more about support available please contact our Customer Service Team on 03 5018 8100.

BPAY

Contact your bank or financial institution to make this payment from your cheque, savings or credit card account

  • Reference BPAY Biller Code: 93922

  • Your BPAY Reference: (located on Payment Slip at bottom of rate notice)

Online

Step 1.Before you start you will need

  • Your reference number
  • The amount you want to pay
  • Your credit card details
  • Valid email address

     

Step 2. Pay online

Rates online payment

Phone

Step 1.Call 13 18 16 to pay your bills 24 hours a day, 7 days a week

We accept payment by MasterCard or Visa.

Step 2.Quote Billpay Biller code: 0041

 

 

Direct Debit

By Direct Debit

Choose from a range of direct debit options. To register please complete and submit a Direct Debit Request Form. Direct-Debit-Request-Form.pdf(PDF, 110KB)

 

Arrears

Payment of arrears must be made immediately unless an agreed payment arrangement is in place.  As penalty interest accrues daily, please contact Council for an updated arrears amount when making payments. You cannot participate in the instalment program unless all arrears are paid in full prior to your first instalment payment.

If you do not pay your rates on time you will be charged interest. Refer to the back of your Rate and Valuation Notice for more information.

Mildura Rural City Council has appointed CollectAU Pty Ltd ABN 84 627 737 642, as the debt collection agency responsible for following up overdue rates and sundry accounts.

CollectAU is an Australian debt collection agency, based in Melbourne. You can contact CollectAU via the website www.collectau.com, by post PO Box 7030, Melbourne VIC 3004 or phone: 03 7004 8200

CollectAU will contact you if your overdue account has been referred by Mildura Rural City Council and will engage in respectful and genuine conversations to assist you with resolving your outstanding account. If you are contacted by CollectAU you will receive an account number and be provided with a unique Username and Password which you can use to log in to the CollectAU Customer portal on the CollectAU website When you log into the customer portal you will be able to review your accounts details, contact your CollectAU account manager, make a payment or propose a payment arrangement. You will also be able to send any queries and questions you might have directly to CollectAU us via the customer portal or via info@collectau.com

Contact Us

Phone

5018 8100

Email

mrcc@mildura.vic.gov.au

Location

PO Box 105
Mildura
3502
View Map

Council office locations

Madden Avenue Service Centre
108 Madden Avenue, Mildura

Deakin Avenue Service Centre
 76 Deakin Avenue, Mildura

Ouyen Service Centre
79 Oke Street, Ouyen

Related Information

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