Community Satisfaction Survey

Each year Local Government Victoria coordinates a Community Satisfaction Survey on behalf of all Victorian councils to measure how residents rate the performance of their local council. An independent research company is engaged to conduct the survey on behalf of local government organisations.

What is the survey for?

The main objectives of this survey are to assess the performance of Mildura Rural City Council across a range of measures and to seek insight into ways to provide improved or more effective service delivery. The survey also provides councils with a means to fulfil some of their statutory reporting requirements as well as acting as a feedback mechanism to LGV.

Who conducts the survey?

National Field Services is conducting the survey on behalf of the State Government and Council. Researchers will call a random selection of residents and ratepayers aged 18+ years on landline or mobile numbers to find out how you think Council has performed over the past 12 months. We use this information to help inform how we deliver services in the future.

If you receive a call, please note:

  • Researchers will never ask for people by name (they don’t have names).
  • They will always identify as National Field Services and introduce themselves by name.
  • They will always say how long they expect the survey to take.
  • Calls will come from a number with the prefix: (03) 9977 .... This may change over time but they will NOT call from a mobile number.
  • Calls will be made 9am-8.30pm weekdays and 9am-5pm weekends.
  • MRCC employees are ineligible to participate in this survey.
  • In some cases the researchers may ask to speak to someone in the household of a specific age range and/or gender to ensure that we get a cross-section of residents to match our demographic profile.