Pay your rates

Instalment payment dates

1st instalment: 30 September 2026
2nd instalment: 30 November 2026
3rd instalment: 28 February 2027
4th instalment: 31 May 2027

We have a range of different options to make paying your rates as easy and convenient as possible. This includes the introduction of Payble, which allows you to take control of how and when you pay your rates.  

Pay with Payble

To get started, you'll need your Assessment Number and Verification Number located at the bottom of your Rates Notice. If you do not have this information please contact our Customer Service Team on 03 5018 8100. 

How to use Payble

Direct Debit

By Payble

Pay using credit card or bank account, flexible scheduled payments or payment plans through Payble.

Pay with Payble 

BPAY

Contact your bank or financial institution to make this payment from your cheque, savings or credit card account

  • Reference BPAY Biller Code: 93922

  • Your BPAY Reference: (located on Payment Slip at bottom of rate notice)

Online

Pay using direct debit, flexible scheduled payments or payments plans through Payble by Credit Card or Bank Account. To get started, you'll need your Assessment Number and Verification Code.

Pay with Payble

Alternative payment option with Secure Pay 

 

Phone

Step 1.Call 13 18 16 to pay your bills 24 hours a day, 7 days a week

We accept payment by MasterCard or Visa.

Step 2.Quote Billpay Biller code: 0041

 

 

 

We understand that circumstances can change and that keeping up with payments is not always easy. If you have any outstanding arrears, please contact us to arrange payment when you’re able, unless you already have an agreed payment arrangement with Council. As penalty interest is calculated daily, please feel welcome to contact us before making a payment so we can provide the most up-to-date amount.  

If you have questions, need more information or would like to talk through your options, please contact us on 03 5018 8100.  

 

If your rates payment is late, penalty interest may be added from the date the instalment was due until the amount is paid in full. The interest rate is currently 10% per year, as set under the Penalty Interest Rates Act 1983. 

Ratepayers who may have trouble paying their rates can contact Council for support, including information about payment plans to help them. 

Mildura Rural City Council has appointed CollectAU Pty Ltd ABN 84 627 737 642, as the debt collection agency responsible for following up overdue rates and sundry accounts.

CollectAU is an Australian debt collection agency, based in Melbourne. You can contact CollectAU via the website www.collectau.com, by post PO Box 7030, Melbourne VIC 3004 or phone: 03 7004 8200

CollectAU will contact you if your overdue account has been referred by Mildura Rural City Council and will engage in respectful and genuine conversations to assist you with resolving your outstanding account. If you are contacted by CollectAU you will receive an account number and be provided with a unique Username and Password which you can use to log in to the CollectAU Customer portal on the CollectAU website When you log into the customer portal you will be able to review your accounts details, contact your CollectAU account manager, make a payment or propose a payment arrangement. You will also be able to send any queries and questions you might have directly to CollectAU us via the customer portal or via info@collectau.com

We have introduced more flexible payment options to help make managing your rates easier. 

You can pay your rates in four instalments by the dates shown on this page. Alternatively, you can pay the full amount, or any remaining balance, by the first instalment due date. 

If you need assistance or would like to discuss your payment options, please contact our Customer Service Team on 03 5018 8100

Notice: If you are in immediate danger, call 000 (emergency services) 

We understand that family violence and economic abuse can affect a person's ability to manage money, access property information, receive notices or safely communicate with Council. 

Economic abuse can include situations where another person controls your access to money, prevents you from making financial decisions, creates debts in your name, or limits your ability to manage your own finances. 

If this applies to you, please let us know if it is safe to do so. 

We can: 

  • talk with you about safe ways to contact you
  • record contact preferences where appropriate
  • discuss support options for your rates account
  • consider your individual circumstances
  • keep your information confidential
  • limit the need for you to repeat sensitive information. 

You do not need to provide detailed information about family violence or economic abuse to ask for support. 

For family violence support, you can contact the following services: 

  • 1800RESPECT on 1800 737 732, available 24 hours a day, 7 days a week
  • Safe Steps on 1800 015 188, available 24 hours a day, 7 days a week for people in Victoria 

Contact Us

Phone

5018 8100

Email

mrcc@mildura.vic.gov.au

Location

PO Box 105
Mildura
3502
View Map

Council office locations

Madden Avenue Service Centre
108 Madden Avenue, Mildura

Deakin Avenue Service Centre
 76 Deakin Avenue, Mildura

Ouyen Service Centre
79 Oke Street, Ouyen

Related Information

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