Freedom of Information

Under the Freedom of Information Act 1982 (Vic) (FOI Act), every person has the right to request access to documents held by Victorian public sector agencies and Ministers. This right of access is subject to exceptions and exemptions necessary to protect essential public and private interests.

Making a valid request

Under section 17 of the FOI Act, a request must meet three requirements to be valid:

  1. Your request must be in writing;
  2. You must provide sufficient information about the documents you are requesting to enable us to identify and locate relevant documents; and
  3. You must pay the application fee of $32.70, or if payment of the application fee would cause you hardship you can request us to waive the fee in full or in part.

After you submit a request

After you submit a request, we will assess it to ensure it meets the requirements outlined in section 17 of the FOI Act. If we determine that your request is not valid, we will notify you within 21 days from the date we received your request and provide you with assistance to help you make the request valid. If your request is valid, we will begin processing it.


We have 30 days from the date you make a valid request to provide you with a decision. However, we can extend this time by up to 15 days if we need to consult with third parties whose information may be contained in the requested documents. We may also extend this time by up to 30 days with your agreement. We will let you know if the timeframe changes.

Other charges

We may require you to pay certain charges before access is provided to the requested document(s). For example, we may charge for providing copies of the document(s) or supervising an inspection of the document(s). If these charges exceed $50.00, we will notify you and request that you pay a deposit before proceeding with your request. 

Collection, use and disclosure of your personal information

Your personal information is collected for the purpose of processing your request. We may notify and consult with third parties in considering whether an exemption under sections 29, 31, 31A, 33, 34 or 35 of the FOI Act applies. This may involve disclosing details such as your name, the terms of your request, and the documents falling within the scope of your request that concern the relevant third parties.

If necessary, we may transfer your request under section 18 of the FOI Act to another agency or Minister who is better placed to handle your request. We will tell you if we do this.

For more information on how to make a valid freedom of information (FOI) request, visit the Office of the Victorian Information Commissioner’s (OVIC) website

Submit online request

If you prefer to submit an online request and make an online payment, complete the online form below.

Online FOI Request Form

Written request  

If you do not want to make an online payment, please complete the below form and either email to or visit one of our Service Centres.