Aged & Disability Services feedback


Aged & Disability Services encourages and values all consumer feedback, both positive and negative. You should feel confident that any feedback will be dealt with fairly, promptly, confidentially and without retribution.

Your feedback is very important to us and assists us to ensure we are providing a high quality community service. An annual survey provides an additional opportunity to provide feedback on the quality of the services you receive. You have the right to complain, express your concerns or provide feedback about the service without the fear of losing the support.

To provide feedback you can complete the below form or contact Aged & Disability Services via phone, mail, email or in person by visiting our Deakin Avenue office. Alternatively, you can contact an advocacy service to assist you.

Aged & Disability Services Feedback form

An advocate is someone who you can organise to speak on your behalf at any time. Some people you may consider to act as an advocate include:

  • A friend
  • A family member
  • A neighbour
  • A religious representative

Representative from Regional Information and Advocacy Council Inc: 03 5021 0265

Representative from Disability Services Commission: 03 5021 0265

Representative from Sunraysia Mallee Ethnic Communities Council: 03 5022 1006

Representative from Aged Care Complaints Commission: 1800 550 552

*1800 calls are free from fixed lines, however calls from mobiles may be charged.