Our Community Relief Service can help if you need extra assistance due to COVID-19.
Community Relief Service
Tuesday 15 February 2022
1st payment: Thursday 30 September 2021
2nd payment: Tuesday 30 November 2021
3rd payment: Monday 28 February 2022
4th payment: Tuesday 31 May 2022
To qualify for the quarterly instalment payment program your first instalment must be paid in full and is due on Thursday 30 September 2021. Any payments made after this date will be treated as a part payment of the full upfront amount, which is due Tuesday 15 February 2022.
The preferred methods of payment are listed below.
Reference BPAY Biller Code: 93922
Your BPAY Reference: (located on Payment Slip at bottom of rate notice)
We accept payment by MasterCard or Visa.
Centrepay – the easy way to pay your bills and expenses
Centrepay is a voluntary bill-paying service that is free for Centrelink customers. Use Centrepay to arrange regular Deductions from your Centrelink payment. You can start or change a Deduction at any time. The quickest way to do it is through your Centrelink account online.
Choose from a range of direct debit options. To register please complete and submit a Direct Debit Request Form.
Payment of arrears must be made immediately unless an agreed payment arrangement is in place. As penalty interest accrues daily, please contact Council for an updated arrears amount when making payments. You cannot participate in the instalment program unless all arrears are paid in full prior to your first instalment payment.
If you do not pay your rates on time you will be charged interest. Refer to the back of your Rate and Valuation Notice for more information.
Mildura Rural City Council has appointed CollectAU Pty Ltd ABN 84 627 737 642, as the debt collection agency responsible for following up overdue rates and sundry accounts.
CollectAU is an Australian debt collection agency, based in Melbourne. You can contact CollectAU via the website www.collectau.com, by post PO Box 7030, Melbourne VIC 3004 or phone: 03 7004 8200
CollectAU will contact you if your overdue account has been referred by Mildura Rural City Council and will engage in respectful and genuine conversations to assist you with resolving your outstanding account. If you are contacted by CollectAU you will receive an account number and be provided with a unique Username and Password which you can use to log in to the CollectAU Customer portal on the CollectAU website When you log into the customer portal you will be able to review your accounts details, contact your CollectAU account manager, make a payment or propose a payment arrangement. You will also be able to send any queries and questions you might have directly to CollectAU us via the customer portal or via firstname.lastname@example.org
Madden Avenue Service Centre108 Madden Avenue, Mildura
Deakin Avenue Service Centre 76 Deakin Avenue, Mildura
Ouyen Service Centre
79 Oke Street, Ouyen