Home & Community Care Services

Council delivers Home and Community Care (HACC) services funded by the Victorian Government. The program includes a number of different services for individuals who are 64 years and under and 50 years and under for Aboriginal and Torres Strait Islander people and require relatively low levels of formal support with daily tasks in order to remain living independently at home.

Home Care

Domestic Assistance is designed to help people under the age of 65 to retain their independence and continue living in their own homes for as long as possible. The services are intended to enhance clients’ abilities and independence.
Clients can access assistance with essential housekeeping tasks such as:

  •     vacuuming floors
  •     mopping floors
  •     making beds
  •     washing linen and clothes
  •     cleaning bathrooms and toilets
  •     preparing meals

Fees range from $6.30 to $33.90

Personal Care

The service aims to help people live independently at home and in the community by providing assistance with tasks they would normally do for themselves but are unable to perform unaided such as showering, dressing, grooming and toileting.

Fees range from $4.60 to $36.10

Planned Activity Groups

Planned Activity Groups offer a range of social activities. The program aims to enhance the social, emotional and physical wellbeing of participants in a pleasant group environment as well as providing respite care and support for carers. Activities include:

  • Gentle exercises – Living Longer Living Stronger program
  • Mystery bus outings
  • Warm water exercises – gentle exercise
  • Carpet bowls

There is a standard fee based on eligibility, additional costs may be necessary for outings that include an entry fee to venues and lunch.

Property Maintenance

The Property Maintenance service is available to help clients maintain a safe and secure home environment. Property maintenance staff evaluate the extent of repairs or maintenance work required. Materials required for tasks to be carried out are provided/purchased by the client.

Tasks may include but are not limited to:

  • Changing light globes
  • Securing door and window latches
  • Installation of ramps and rails
  • Pruning limited to once off garden clearing and support in developing a low maintenance garden
  • Cleaning of fans, light fittings
  • Installation of smoke detectors and batteries
  • Minor repairs around the home
  • Take garden rubbish to tip

Priority will be given to urgent repairs.

Fees range from $12.20 to $48.90

Respite Care

Respite Care is available for people who care for a frail older person or a person with a disability who cannot be left alone. The service enables a carer to take a break from their caring duties. It also provides the person being cared for with a break without their usual carer.

Respite can be provided regularly or occasionally as arranged.

Fees range from $3.40 to $34.70

 

Eligibility for HACC Services

You may be eligible for HACC services if you are under 65 years of age and;

  • You are a frail person;
  • You are a person with a disability;
  • You care for a frail person or a person with a disability;
  • You are assessed as in need of support to retain your independence and quality of life.

In some circumstances, short term, time-limited services may be provided to customers who are ineligible for ongoing support.

Accessing HACC Services

Residents can be referred to HACC services by themselves, a friend or family member or by a health professional via Connecting Care. We accept referrals by the following methods:

  • Phone (03) 5018 8234
  • Fax (03) 5021 1283
  • In person at Council’s Deakin Avenue Service Centre (78-84 Deakin Avenue, Mildura)

Once the referral has been received, a staff member will contact you to ask some initial questions in order to arrange a suitable time for an assessment.

Assessment for Eligibility

All clients must be assessed before they are eligible for HACC services. An Assessment Officer visits you in your home to discuss how you are managing with everyday tasks and any difficulties you may be experiencing. The Assessment Officer may ask a lot of questions in order to gain a clear understanding of your current situation and how best to help you. This will help to identify any support services that may be appropriate to meet your needs.

The Assessment Officer can also discuss alternative options and assist with referrals to other programs that may be able to further assist you or be more appropriate to meet your needs.

You are welcome to invite a family member, friend, advocate or other community member to be present during the assessment.